1.Check Your Settings
First, check your Wi-Fi settings. Go to Settings > Network & Internet > Wi-Fi. Switch Wi-Fi to the On position
tech support
solve your most common tech
support problems yourself
GET STARTED NOW
basic troubleshooting steps
2. Check Your Access Points Check your WAN (wide area network) and LAN (local area network) connections. In layman’s terms, these are the Ethernet cables that go to and from your router.
3. Go Around Obstacles Walls, furniture, and other obstructions can be the reason why you’re unable to go online. Moving closer to the router can re-establish the connection. If moving closer to the router does not solve the issue, then at least we can remove it from the list of suspects.
4. Restart the Router Sometimes restarting the router can help fix connectivity issues. This is even truer in cases where the router has not been turned off in a while. A quick restart can jolt the router back into working like it used to. If that doesn’t work, you might also consider resetting the router. But only do so if you’re okay with it being restored to its factory settings. You will have to reconfigure everything including the SSID and password.
5. Check the Wi-Fi Name and Password
Check the network name (otherwise known as SSID) and password of the network connection.
If you’re used to connecting automaticallywhen in range of a router but are no longer able to,
changes may have been made to the network while you’re away.
solve your most common tech support problems yourself
Whether you’re dealing with your dad’s decade-old computer or your own custom-built gaming rig, troubleshooting PC problems is a part of everyday life. Before you make that $50 support call, though, try your hand at homebrew tech support. We spoke to some of the best support reps in the business about the most common problems they fix—and how you can do it yourself.