tech support

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support problems yourself

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basic troubleshooting steps

1.Check Your Settings
First, check your Wi-Fi settings. Go to Settings > Network & Internet > Wi-Fi. Switch Wi-Fi to the On position

2. Check Your Access Points Check your WAN (wide area network) and LAN (local area network) connections. In layman’s terms, these are the Ethernet cables that go to and from your router.

3. Go Around Obstacles Walls, furniture, and other obstructions can be the reason why you’re unable to go online. Moving closer to the router can re-establish the connection. If moving closer to the router does not solve the issue, then at least we can remove it from the list of suspects.

4. Restart the Router Sometimes restarting the router can help fix connectivity issues. This is even truer in cases where the router has not been turned off in a while. A quick restart can jolt the router back into working like it used to. If that doesn’t work, you might also consider resetting the router. But only do so if you’re okay with it being restored to its factory settings. You will have to reconfigure everything including the SSID and password.

5. Check the Wi-Fi Name and Password
Check the network name (otherwise known as SSID) and password of the network connection.
If you’re used to connecting automaticallywhen in range of a router but are no longer able to,
changes may have been made to the network while you’re away.

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solve your most common tech support problems yourself

Whether you’re dealing with your dad’s decade-old computer or your own custom-built gaming rig, troubleshooting PC problems is a part of everyday life. Before you make that $50 support call, though, try your hand at homebrew tech support. We spoke to some of the best support reps in the business about the most common problems they fix—and how you can do it yourself.

Troubleshoot Your Internet Connection

Have a full house of social distancers working, gaming, streaming, and news binging, all at the same time? If you're experiencing lags, the problem might be on your end. Before you call your ISP, try these easy router tips to get back online.

When to Throw in The Towel

Falcon Northwest's Petrie recommends connecting with tech support for "any problems that you aren't comfortable addressing personally." When in doubt, it's better to steer clear of voiding a warranty or potentially damaging your system. "Being aware of your own skill set and limitations is important," says Petrie, because "it's often easy to make matters worse." If you think the problem is too complicated, call up a more knowledgeable friend, or bite the bullet and work with a professional tech support service.

Following local guidelines, we are taking a phased approach to resuming normal business operations and will be re-opening 5/8/2020 for limited new appointments. Customer and employee saftey is our #1 priority. If an appointment requires our team to enter your home or business, we will make Personal Protective Equipment such as face masks and gloves available by request to both our team and cusotmers (by request) as well as sanitize any areas that we need to access. Please let us know if you have any questions about our operating guidelines. We are still available 24/7 by email (sales@atxsmarthomes.com) or regular business hours by phone (512-394-3644) to talk about your current or new projects.
 
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